How does Agent Access work?
Booking agents are resellers, who have access to our product inventory and can make bookings on our behalf. Agents sell our products, and we pay a commission for that sale.
Once we receive the below information, we will set you up as an agent within our Agent Booking Area and you will receive a login email to create your own login user.
For any help or questions, please contact:
0800 SONAMO
support@snm.nz
Please email us the following information:
Account name
Company address
Company name
Registration number
VAT / GST number
First name
Last name
Job title
Email address
Phone number
How does Agent Access look?
Login to your agent booking area.
You will see an overview of SNM experiences.
Click for further details and to book.
Below is a strengthened set of guarantees for inbound tour operators. Each pillar speaks directly to the commercial, operational, and risk-management criteria a DMC or wholesaler will assess when contracting with us.
Pillar
1. Value & Commercial Transparency
What we guarantee
1. Net & commissionable rates locked 18 months ahead
No-surprise pricing
Tiered agent incentive scheme tied to booking volume
Why it matters to ITO’s
2. Proven Quality Assurance
2. Qualmark Gold-plus accreditation (or equivalent ISO-certified QA program)
NZOIA-certified guides, advanced wilderness first-aid, & annual skills refreshers
Premium gear replaced on a ≤ 3-year cycle; partner restaurants ≥ 4-star food-grade rating
2. Minimises reputational risk; supports client satisfaction KPIs.
3. Operational Longevity & Stability
3. Privately & solely owned, profitable 10 + years, debt-to-equity 1.5/1
$2m nzd public-liability cover; audited financials available on request
Multi-year MoUs with transport, lodging, and iwi partners ensure continuity
3. Agents avoid mid-season supplier failure or abrupt itinerary changes.
4. Scalable Capacity
4. Fleet of vehicles and vans with charter bus/coach partners (up to 57-seat coaches)
Guaranteed departures in peak season & 24 hrs lead-time for adhoc FITs
Modular itineraries allow split or merged groups without service dilution
4. Supports series departures, MICE charters, and last-minute add-ons.
5. Geographic & Cultural Exclusivity
5. Iwi-led pōwhiri, waka ama sessions, and marae-stay options available via OTA channels
Permitted access to Council and DOC-restricted conservation zones & private islands
5. Creates brochure exclusives and elevates perceived tour value.
6. Signature Uniqueness
6. Rare NZ operator owning, supplying and servicing tours and operations
Mystery-adventure concept keeps itinerary fresh for repeat travellers
6. Distinctive product differentiates agent portfolios from mass-market offerings.
7. Luxury Enhancements
7. Heli-transfers, private chefs, and premium glamping suites with ensuite bathrooms
VIP concierge line & on-tour butler/host upgrade on request
7. Allows agents to up-sell and capture higher ADRs without sourcing new vendors.
8. Privacy & Crowd-Avoidance
8. Dynamic scheduling to bypass peak arrival windows
Use of secluded DOC campsites & exclusive-use sections of popular tracks
8. Ideal for HNWI, corporate incentives, and content-creator clients needing privacy.
9. Sustainability & Positive Impact
9. Carbon-offset
Regenerative conservation tourism projects
Community integration and activiations
9. Aligns with global trade partners’ ESG benchmarks and consumer demand for responsible travel.
10. Upgrade Matrix
10. À-la-carte menu covering transport class, lodging standard, guide-to-guest ratio, F&B level, and add-on activities
API-linked quote builder auto-calculates surcharges in real time
10. Eases customisation while keeping cost revisions transparent and instant.
24/7 On-Call Ops Desk: Usually responds within 30 minutes.
Crisis-Response Protocols: Aligned with AdventureMark audit; satellite comms on all wilderness departures.
Data & Reporting: Monthly service-level report incl. NPS and booking analytics.
These concrete, quantifiable commitments move the conversation from abstract “great service” claims to measurable, contract-ready guarantees—exactly what inbound tour operators need to feel confident placing their guests, brand, and revenue streams in our hands.
