How does Agent Access work?
Booking agents are resellers, who have access to our product inventory and can make bookings on our behalf. Agents sell our products, and we pay a commission for that sale.
Once we receive the below information, we will set you up as an agent within our Agent Booking Area and you will receive a login email to create your own login user.
For any help or questions, please contact:
0800 SONAMO
support@snm.nz
Please click the following link:
How does Agent Access look?
Login to your agent booking area.
You will see an overview of SNM experiences.
Click for further details and to book.
Below is a strengthened set of guarantees for inbound tour operators. Each pillar speaks directly to the commercial, operational, and risk-management criteria a DMC or wholesaler will assess when contracting with us.
Pillar
1. Value & Commercial Transparency
What we guarantee
1. Net & commissionable rates locked 18 months ahead
No-surprise pricing
Tiered agent incentive scheme tied to booking volume
Why it matters to ITO’s
2. Proven Quality Assurance
2. Qualmark Gold-plus accreditation (or equivalent ISO-certified QA program)
NZOIA-certified guides, advanced wilderness first-aid, & annual skills refreshers
Premium gear replaced on a ≤ 3-year cycle; partner restaurants ≥ 4-star food-grade rating
2. Minimises reputational risk; supports client satisfaction KPIs.
3. Operational Longevity & Stability
3. Privately & solely owned, profitable 10 + years, debt-to-equity 1.5/1
$2m nzd public-liability cover; audited financials available on request
Multi-year MoUs with transport, lodging, and iwi partners ensure continuity
3. Agents avoid mid-season supplier failure or abrupt itinerary changes.
4. Scalable Capacity
4. Fleet of vehicles and vans with charter bus/coach partners (up to 57-seat coaches)
Guaranteed departures in peak season & 24 hrs lead-time for adhoc FITs
Modular itineraries allow split or merged groups without service dilution
4. Supports series departures, MICE charters, and last-minute add-ons.
5. Geographic & Cultural Exclusivity
5. Iwi-led pōwhiri, waka ama sessions, and marae-stay options available via OTA channels
Permitted access to Council and DOC-restricted conservation zones & private islands
5. Creates brochure exclusives and elevates perceived tour value.
6. Signature Uniqueness
6. Rare NZ operator owning, supplying and servicing tours and operations
Mystery-adventure concept keeps itinerary fresh for repeat travellers
6. Distinctive product differentiates agent portfolios from mass-market offerings.
7. Luxury Enhancements
7. Heli-transfers, private chefs, and premium glamping suites with ensuite bathrooms
VIP concierge line & on-tour butler/host upgrade on request
7. Allows agents to up-sell and capture higher ADRs without sourcing new vendors.
8. Privacy & Crowd-Avoidance
8. Dynamic scheduling to bypass peak arrival windows
Use of secluded DOC campsites & exclusive-use sections of popular tracks
8. Ideal for HNWI, corporate incentives, and content-creator clients needing privacy.
9. Sustainability & Positive Impact
9. Carbon-offset
Regenerative conservation tourism projects
Community integration and activiations
9. Aligns with global trade partners’ ESG benchmarks and consumer demand for responsible travel.
10. Upgrade Matrix
10. À-la-carte menu covering transport class, lodging standard, guide-to-guest ratio, F&B level, and add-on activities
API-linked quote builder auto-calculates surcharges in real time
10. Eases customisation while keeping cost revisions transparent and instant.
24/7 On-Call Ops Desk: Usually responds within 30 minutes.
Crisis-Response Protocols: Aligned with AdventureMark audit; satellite comms on all wilderness departures.
Data & Reporting: Monthly service-level report incl. NPS and booking analytics.
These concrete, quantifiable commitments move the conversation from abstract “great service” claims to measurable, contract-ready guarantees—exactly what inbound tour operators need to feel confident placing their guests, brand, and revenue streams in our hands.
